Refund and Return Policy
Tauá Turismo

At Tauá Turismo, we are committed to providing exceptional travel experiences and ensuring customer satisfaction. However, we understand that unforeseen events can occur, and we have established this Refund Policy to guide the procedures in case of cancellations or changes to reservations.

1. Reservation Cancellations

1.1. Cancellation by the Client:

• If the client chooses to cancel a reservation, the cancellation request must be made in writing via email or another agreed-upon form of communication.
• Deadline Policy:
  • Cancellations made up to [XX days] before the start date of the trip: Full refund of the amount paid, minus an administrative fee of [XX%].
  • Cancellations made between [XX and YY days] before the start date of the trip: Partial refund of [XX%] of the amount paid.
  • Cancellations made less than [YY days] before the start date of the trip: No refund will be issued, except in cases of force majeure (to be evaluated by the company).

1.2. Cancellation by Tauá Turismo:

• If Tauá Turismo needs to cancel a trip for any reason (such as extreme weather conditions or other factors beyond our control), the client will be entitled to a full refund of the amount paid or may choose to reschedule the trip at no additional cost.

2. Reservation Changes

2.1. Date Changes by the Client:

• Requests for date changes must be made in writing and are subject to availability.
• Change Fee: A change fee of [XX%] of the total reservation amount may apply for changes requested up to [XX days] before the start date of the trip.
• Changes requested less than [XX days] before the start date of the trip may not be accepted, or may incur additional costs.

2.2. Package Changes by the Client:

• Changes to different packages are subject to availability and may result in additional costs or partial refunds, depending on the value of the new package.

3. Refunds

3.1. Refund Processing:

• All refunds will be processed through the same payment method used for the initial reservation.
• The processing time for refunds is up to [XX business days] after receiving the cancellation or change request.

3.2. Partial Refunds:

• In cases where only part of the reservation is canceled or changed, the refund will be calculated proportionally, according to the policies described above.

4. Special Conditions

4.1. Force Majeure:

• In situations of force majeure, such as natural disasters, pandemics, or other emergencies that prevent the trip from taking place, Tauá Turismo may, at its discretion, offer full refunds, credits for future trips, or reschedule the trip at no additional cost.

4.2. Promotions and Special Offers:

• Reservations made under promotional offers or special discounts may be subject to different cancellation and refund policies. These specific policies will be communicated at the time of booking.

5. Contact for Cancellations and Changes

To initiate the process of canceling or changing a reservation, please contact us via email at contato@tauaturismo.com or by phone at +55 (92) 99259-1548.

6. Final Considerations

Tauá Turismo reserves the right to change this Refund Policy at any time. Any changes will be communicated to clients with active reservations.